Inclusion is one of those values — not just as a principle, but as a practice. Earlier this year, Harry interviewed Edward, our Data and Accounts Manager, who is profoundly deaf, to raise awareness on World Hearing Day. Edward’s story is a powerful reminder of how inclusive workplaces can unlock potential, challenge assumptions, and foster genuine belonging. Getting to Know Ed Ed and I have worked together at De Lacy for nearly three years. Before meeting him, I had never had a proper conversation with a deaf person. My understanding of deafness was shaped by assumptions — some of which underestimated the challenges, while others overestimated the limitations. Ed was generous enough to share his story, not to speak for all deaf people, but to offer insight into his personal experience. As he rightly emphasised, deafness is different for everyone — and inclusion starts with recognising that diversity. Early Life and Communication Ed was born deaf, though it wasn’t discovered until he was six months old. He received his first hearing aid at the age of two and began learning sign language at five. Speech therapy helped him transition toward spoken communication, though he still uses tools like transcription apps in group settings. “In one-on-one conversations, I lip-read and speak,” Ed explains. “But in meetings, I prefer using a transcription app — it’s hard to follow multiple people at once.” He’s quick to point out that his way of communicating isn’t universal. Some deaf people sign exclusively, others speak and sign, and preferences vary depending on when someone became deaf and their personal experiences. Challenges in Daily Life One of the biggest barriers Ed faces is phone communication. Many services — banks, utilities, even recruiters — rely heavily on phone calls, which can be inaccessible. 14 25 Years of De Lacy Executive recruitment ED’S JOURNEY Breaking Barriers and Building Inclusion As De Lacy Executive celebrates 25 years in agricultural recruitment, we’re proud to reflect not only on our achievements, but on the values that have shaped our journey. Edward Clift
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